Shipping Policy

Every Courtelane piece is made to order. We do not hold pre-made inventory, so your garment is cut, printed, and finished only once you place your order. This keeps our production low-waste and true to our commitment to sustainable design, and it means your timeline looks a little different from an off-the-shelf brand. This page explains what to expect, from production through delivery, and what to do if something goes wrong along the way.

• Your order is cut, printed, and finished within five business days of purchase, Monday through Friday, excluding holidays.
• Because each piece is made specifically for you, we are unable to expedite production.
• Pre-order items ship on or before the estimated date shown on the product page.

Courtelane currently ships within the United States only, via USPS.

• Standard shipping: five to seven business days in transit, $6, and free on orders over $75.
• All in, orders typically arrive 10 to 12 business days after purchase: five days to make your piece, and five to seven days for USPS to deliver it.
• Delivery estimates begin once your order has shipped, not when the order is placed.

You will get a "your order is shipping today" email the moment production wraps, so you always know where things stand.

Expedited and international shipping are on the way. We will update this page the moment they launch.

You will receive a shipping confirmation email with a live tracking link once your order ships. Tracking can take 24 to 48 hours to update after the carrier receives your package.

You can check your order status at any time on our track your order page.

Contact us right away at customerservice@courtelane.co or through our contact page if you need to update your shipping address or cancel an order. Because each piece is made to order, we will do our best to help, and changes cannot be guaranteed once production has started.

• Marked as delivered but not received: check with neighbors and building staff first, and wait 24 hours, since carriers sometimes scan early. If your package is still missing, contact us within seven days of the delivery scan at customerservice@courtelane.co.
• In-transit delays: we monitor your package and open a carrier investigation if there is no movement for seven days.
• Damaged items: email photos of the packaging and item within seven days of delivery, and we will resolve it promptly.

• PO boxes: accepted. Choose Standard shipping at checkout.
• APO, FPO, and DPO addresses: we ship via eligible services, and delivery times may vary.

To get your items to you faster, we may ship from multiple locations or split an order at no extra cost. You will receive a tracking link for each parcel.

If a package is returned due to an incorrect address or delivery refusal, we will contact you. We can reship to a corrected address for additional postage, or refund the order minus original shipping costs.

Pre-order items ship on or before the estimated date shown on the product page. Orders containing both in-stock and pre-order items may ship separately.

During high-volume periods, including new drops and holidays, processing may take an additional one to two business days. We always aim to ship sooner.

We use minimal, recycled, and recyclable packaging wherever possible, consistent with our commitment to eco-conscious design.

We are here to help. Contact us at customerservice@courtelane.co or visit our contact page.