Frequently Asked Questions

Find quick answers to common questions about orders, shipping, sizing, and more. If you don’t see your question here, our team is just a WhatsApp message away.

Orders & Shipping

Q1. How long does shipping take?

Orders are processed within 1–2 business days. Delivery usually takes 5–7 business days within the US and 7–14 business days internationally. You’ll receive a tracking link as soon as your order ships.

Q2. Do you ship internationally?

Yes, we ship worldwide 🌍. Shipping times and rates vary by country and will be shown at checkout.

Q3. How can I track my order?

Once your order ships, you’ll receive a tracking email. You can also track it anytime through the “Track Order” page on our website.

Product & Sizing

Q4. What is your return policy?

We accept returns within 14 days of delivery as long as items are unworn, unwashed, and in their original condition. Refunds are processed once items pass quality check.

Q5. How do I exchange a size?

If your apparel doesn’t fit, you can request an exchange within 14 days. Simply contact our support team via WhatsApp or email, and we’ll guide you through the easy process.

Returns & Exchanges

Q6. How do I find my size?

Each product page includes a detailed size guide with bust, waist, hip, and inseam measurements. If you’re between sizes, we recommend sizing up for a more comfortable fit.

Q7. What materials are your products made from?

We use premium, eco-conscious fabrics that combine durability, comfort, and performance. Many items include sustainable cotton blends and moisture-wicking fibers for long-lasting wear

Q8. Are your products unisex?

Yes! Most of our designs are unisex, created to be inclusive and versatile, so everyone can feel confident and comfortable

Payments & Security

Q9. What payment methods are accepted?

We accept all major credit/debit cards, PayPal, and secure online wallets. Payment information is encrypted and completely secure.

Q10. Is my payment secure?

Absolutely. We use industry-standard encryption and never store sensitive card details.

Care Instructions

Q11. How should I wash my apparel?

To keep your pieces looking new:

  • Machine wash cold, gentle cycle
  • Do not bleach
  • Hang dry or tumble dry low
  • Iron on low heat if needed

Q12. Will the colors fade after washing?

No. Our fabrics go through rigorous quality checks to ensure long-lasting vibrancy and durability

Customer Support

Q13. How can I contact support?

You can reach us anytime via the WhatsApp chat icon on our site 📲 or email us at info@courtelane.com. We typically respond within 24 hours.

Q14. Do you offer WhatsApp order updates?

Yes! When you chat with us on WhatsApp, you can opt in to receive real-time order updates and personalized support.