Frequently Asked Questions
Find quick answers to common questions about orders, shipping, sizing, and more. If you don’t see your question here, our concierge team is just an email away at customerservice@courtelane.co.
Orders & Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 5–7 business days within the US. You’ll receive a tracking link as soon as your order ships.
Do you ship internationally?
No, we do not ship internationally as of yet. We are currently focused on U.S. orders.
How can I track my order?
Once your order ships, you’ll receive a tracking email. You can also track it anytime through the “Track Order” page on our website.
Product & Sizing
How do I find my size?
Each product page includes a detailed size guide with bust, waist, hip, and inseam measurements. If you’re between sizes, we recommend sizing up for a more comfortable fit.
What materials are your products made from?
We use premium, eco-conscious fabrics that combine durability, comfort, and performance. Many items include sustainable cotton blends, recycled polyester, and moisture-wicking fibers for long-lasting wear.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery as long as items are unworn, unwashed, and in their original condition. Refunds are processed once items pass quality check.
How do I exchange sizes?
If your apparel doesn’t fit, you can request an exchange within 30 days. Simply contact our customer service at customerservice@courtelane.co and we’ll guide you through the easy process.
Payments & Security
What payment methods are accepted?
We accept all major credit/debit cards, PayPal, and secure online wallets. Payment information is encrypted and completely secure.
Care Instructions
How should I wash my apparel?
To keep your pieces looking new:
- Machine wash cold, gentle cycle
- Do not bleach
- Hang dry or tumble dry low
- Iron on low heat if needed
Will the colors fade after washing?
No. Our fabrics go through rigorous quality checks to ensure long-lasting vibrancy and durability.
Customer Support
How can I contact support?
You can reach us anytime via email at customerservice@courtelane.co We typically respond within 24 hours.