Privacy Policy

Courtelane ("Courtelane," "we," "us," or "our"), a brand operated by Streben Ventures LLC, a New Jersey limited liability company, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit courtelane.co (the "Site") or purchase our products, how we use and share that information, and the choices you have.

By using the Site or making a purchase, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our practices, please do not use the Site.

Information you provide directly

• Contact information: name, email address, phone number, shipping and billing address.
• Order information: products purchased, order history, payment confirmation (payment card numbers are processed by our payment provider and are not stored on our servers).
• Account and marketing preferences: email signup, city interest selections, and communication preferences submitted through sign-up forms or checkout.
• Correspondence: messages you send us via email or contact forms, including customer service inquiries.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site.
• Cookies and similar technologies: as described in Section 4.

Information from third parties

We may receive information about you from our service providers (such as our ecommerce and email platforms) and, where applicable, from social media platforms if you interact with our content there.

We use the information we collect to:

• Process and fulfill orders, including payment, shipping, and customer service.
• Send order confirmations, shipping updates, and transactional communications.
• Send marketing emails about product drops, restocks, and City Series releases, where you have opted in.
• Personalize your experience, including city-specific content based on stated interests.
• Operate, maintain, and improve the Site, including analytics on traffic and engagement.
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with legal obligations.

We use cookies and similar technologies (such as pixels and local storage) to operate the Site, remember your preferences, and understand how visitors use the Site. These may include cookies set by our ecommerce platform to support cart functionality and checkout, and cookies set by our email marketing platform to track engagement with marketing communications.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site, including your ability to complete a purchase.

We do not sell your personal information to third parties for money. We share information only as described below:

• Service providers: companies that perform services on our behalf, such as payment processing, order fulfillment and shipping, email delivery, and website hosting.
• Legal and safety: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Courtelane, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• With your consent: for any other purpose disclosed to you at the time information is collected.

Courtelane relies on the following categories of service providers to operate the Site and communicate with customers:

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. Order records are generally retained for the duration of your relationship with us and for a reasonable period afterward as required by tax and business record-keeping obligations.

• Marketing opt-out: you may unsubscribe from marketing emails at any time using the link in any email or by contacting us directly.
• Access and correction: you may request access to, correction of, or deletion of your personal information by contacting us at the email below.
• Do Not Track: our Site does not currently respond to Do Not Track browser signals.

If you are a California resident, you have the right, subject to certain exceptions, to:

• Know what personal information we have collected, used, and disclosed about you in the preceding twelve months.
• Request deletion of personal information we have collected from you.
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information (Courtelane does not sell personal information).
• Non-discrimination for exercising your privacy rights.

To exercise these rights, contact us using the information in Section 14. We may need to verify your identity before fulfilling your request.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

We use commercially reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Courtelane is based in the United States and this Site is intended for visitors in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Courtelane, a brand of Streben Ventures LLC
Email: customerservice@courtelane.co
Website: courtelane.co