Returns & Exchanges

You have 30 days from the date your order is delivered to request a return or exchange. Requests made after 30 days cannot be accepted.

To qualify for a return or exchange, items must be:

• Unworn, unwashed, and undamaged
• In original condition with all tags attached
• Returned in or with the original packaging where possible

Items that show signs of wear, odor, alteration, or damage not caused by us will not be accepted and will be sent back to you.

City Series items follow the same 30-day return and exchange policy as our Essentials range, once your order has officially dropped and been delivered. Because City Series pieces are released in limited runs, exchanges are subject to availability of your requested size — once a size sells out for a given drop, it will not be restocked.

Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items, where we cover the cost. We recommend using a trackable shipping method, as Courtelane is not responsible for items lost in transit back to us.

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges from the original order are non-refundable.

Exchanges are subject to size and stock availability. If the size or item you want is unavailable, we'll process a refund instead. To exchange for a different item entirely, please return your original item for a refund and place a new order.

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at customerservice@courtelane.cowith photos of the item and your order number. We'll cover the cost of return shipping and send a replacement or issue a full refund, your choice.